Warranty & Complaints

At Qub, we strive for the highest quality and customer satisfaction. That is why we offer an extensive warranty and are always ready to resolve any issues quickly and effectively. Below, you will find more information about our warranty terms and how to submit a complaint.

Warranty

Warranty terms

We offer a 3-year warranty on all Qub track lighting systems. This gives you the assurance that you are choosing a durable and reliable product.

What is covered by the warranty?

Our warranty covers:

  • Manufacturing defects.
  • Defects in electrical components, such as LED modules and drivers.
  • Damage arising during normal use in accordance with the user and installation manual.
  • Damage that occurs during transport.

The warranty does not apply in the following cases:

  • Normal wear and tear (for example, of coatings or components).
  • Damage caused by improper use, installation, or maintenance.
  • Damage caused by external factors, such as flooding, fire, or lightning strikes.
  • Products that have been modified without Qub's permission.

How do you submit a warranty claim?

1. Check the purchase date
Make sure the product is within the warranty period. You can check this using your proof of purchase or invoice. Your invoice serves as your warranty certificate.

2. Contact our customer service
Send an email to info@qub.com. Include the following in your message:

  • Your name and contact details.
  • The invoice number or order number.
  • A description of the problem.
  • Photos or videos of the defect (if possible).

3. Assessment and solution
Our team will assess your claim and provide a suitable solution as soon as possible, such as a replacement or refund.

Returns

Would you like to return something? You can find our return terms and register your return on our returns portal.

Complaints procedure

At Qub, we believe it is important that you are satisfied with our products and services. Do you nevertheless have a complaint? Then follow the steps below:

1. Submit your complaint
Send an email to info@qub.com. Clearly describe your complaint and, if applicable, include supporting information (and photos).

2. Resolution
We aim to handle your complaint as soon as possible.

At Qub, we are always ready to assist you, so you can enjoy your track lighting worry-free. Thank you for choosing us!

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