Qub, located at Bedrijvenpark 322E in Almelo, respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Qub will not sell your personal data to third parties, but will only make it available to third parties involved in processing orders and to third parties providing services, where explicit consent has been given.

Qub does not have a Data Protection Officer, but you can contact us with any privacy-related questions. You can contact us via info@qub.nl or 085 105 2049

This privacy policy was last amended on 01-11-2019.

Qub uses the collected data to provide its customers with the following services:

• When you place an order, we need your name, email address, delivery address and payment details to process your order and keep you informed about its progress. This information is retained for historical and statistical purposes. For more information about the collection of personal data when placing an order, please see our privacy policy below.
• To make shopping at Qub as pleasant as possible, with your consent we store your personal details and information relating to your order and use of our services. This enables us to personalise the website.
• We use your email address to keep you informed about the status of your order. If you give us permission to send you a newsletter when completing an order, we will use your email address to inform you about website developments, special offers and promotions. After your order, you can expect an email from us asking you to review us and, where appropriate, offering you suitable products related to products you have previously ordered. If you no longer wish to receive these emails, you can unsubscribe via the unsubscribe link at the bottom of a recent email on our website.
• When you place an order with Qub, we store your details on a Secure Server. You can provide a username and password so that your name and address, telephone number, email address, delivery and payment details are saved, so you do not have to enter them with every new order.
• Information about how our site is used and the feedback we receive from our visitors help us further develop and improve our site.
• If you decide to write a review, you can choose whether to include your name or other personal information. We are interested in the opinions of our visitors, but reserve the right not to publish contributions that do not comply with our site terms.
• If you respond to a promotion or competition, we ask for your name, address, and email address. We use this information to run the promotion, announce the winner(s), and measure the response to our marketing campaigns.
• Qub wants to protect its customers, employees, and property. This protection is provided through camera surveillance. When you enter our premises, you will be notified of this, and the cameras are clearly visible to everyone. These camera recordings are destroyed every seven days.

Qub will not sell personal data to third parties. It will only make such data available to third parties involved in processing your order and to third parties for the provision of services. These include companies that offer payment systems.

Our employees and third parties engaged by us are required to respect the confidentiality of personal data.

Below, we explain for each requested field why we ask you for this information and what we do with it.

We request your personal data in six different forms:

1. Contact form
2. Quote form
3. My Qub registration form
4. Return form
5. Order form
6. Job application form

In the contact form, we ask you for the following information and the corresponding reason:

• Company name: Needed to communicate with and address the customer.
• Name: Needed to communicate with and address the customer.
• Phone number: Needed to contact the customer.
• Email address: Needed to contact the customer.
• Your question or comment: Needed to know what the question or comment is.

In the quote form, we ask you for the following information and the corresponding reason:

• Company name: Needed to communicate with and address the customer.
• Name: Needed to communicate with and address the customer.
• Address: Needed to convert the quote into an order and to ship it if a quote is approved.
• Postal code: Needed to convert the quote into an order and to ship it if a quote is approved.
• City: Needed to convert the quote into an order and to ship it if a quote is approved.
• Phone number: Needed in case we need to ask any questions about the quote to be prepared.
• Email address: Needed to send you the quote.
• Description: Needed to prepare the quote.

When completing the My Qub registration form, we ask you to provide the following information and the corresponding reason:

• First name: Needed to communicate with and address the customer.
• Last name: Needed to communicate with and address the customer.
• Email: Needed to create a My Qub account and keep you informed about the progress of placed orders.
• Billing email: Needed to send the invoice when placing an order.
• Invoice by post: Needed to know whether you want to receive the invoice by post or email for your records.
• Company (optional): Needed to communicate with and address the customer.
• Country: Required to process and ship transactions when an order is placed while logged in.
• Postal code: Required to process and ship transactions when an order is placed while logged in.
• House number: Required to process and ship transactions when an order is placed while logged in.
• Address addition: Required to process and ship transactions when an order is placed while logged in.
• Address: Required to process and ship transactions when an order is placed while logged in.
• City: Required to process and ship transactions when an order is placed while logged in.
• Telephone: Needed to ask any questions about requested quotes or placed orders.

When completing the return form, we ask you to provide the following information and the corresponding reason:

• Company name: Needed to communicate with and address the customer.
• Name: Needed to communicate with and address the customer.
• Email address: Needed to contact the customer.
• Order / invoice number: Needed to trace the transaction.
• Return description / quantities and item: Needed to specify which item(s) are being returned.
• Reason for return: Needed to assess whether the return is eligible.
• Bank account number: Needed to refund the money, if applicable.
• Comments: Needed to add any comments that can be taken into account when processing the return.
• Attachment: To send any photos or other relevant documents.

When completing the order form, we ask you to provide the following information and the corresponding reason:

• Company: Information needed to process and dispatch the transaction.
• First name: Information needed to process and dispatch the transaction.
• Last name: Information needed to process and dispatch the transaction.
• Country: Information needed to process and dispatch the transaction.
• Postcode: Information needed to process and dispatch the transaction.
• House number: Information needed to process and dispatch the transaction.
• Addition: Information needed to process and dispatch the transaction.
• Street name: Information needed to process and dispatch the transaction.
• City: Information needed to process and dispatch the transaction.
• Email: Information needed to process and dispatch the transaction and to keep you informed of its progress.
• Telephone: Needed to contact you if there is a problem with the order.
• Invoice delivery method: Information needed to process and dispatch the transaction.
• Email address for invoice copy: Information needed to process and dispatch the transaction.
• Reference number: Information needed to process and dispatch the transaction.
• Comments: Information needed to process and dispatch the transaction.

In the application form, we ask you for the following information and the corresponding reason:

• Which position are you applying for: Needed to assess whether your qualifications match the position.
• Name: Needed to communicate with and address the applicant.
• Email address: Needed to contact the applicant.
• Motivation: To assess whether the applicant meets the required qualifications.
• CV: To assess whether the applicant meets the required qualifications.

Would you like your data to be corrected, or would you like to access it? Then send us an email to info@qub.nl and we will assist you further. However, please include a copy of your identification document (driving licence, ID card or passport). Make sure your passport photo and citizen service number are covered. These measures are necessary to guarantee your privacy and to provide you with access to your data.

A document framework has been drawn up to explain which data is collected and why. You can also find this information in the privacy policy. Qub has taken appropriate technical and organisational measures to protect your personal data against loss or any form of unlawful processing.

Technically, hashing is also used, for example for email addresses in Google Analytics. A special cookie wall has been built to allow you to accept or refuse specific analytics and advertising scripts/cookies. An option has been added to the website to unsubscribe from previously accepted scripts/cookies. Special accounts have been set up in the accounting package and order system with only the permissions an employee needs, to protect customers' privacy as much as possible. All data is collected and stored in a secure (SSL) environment, both on the website and in the order system.

From an organizational perspective, we have further expanded our privacy policy and made it more transparent for all parties. Internally, employees sign a confidentiality agreement when they join the company. Public computers are configured to lock after a very short period, preventing unauthorized access to (customer) data. We have also installed combination locks on the doors to offices and other areas where computers and documents containing potentially privacy-sensitive information are stored. Finally, we have entered into data processing agreements with all parties with whom data may be exchanged.
If you have any questions about Qub's Privacy Policy, please contact us. Our customer service team will be happy to help if you need information about your data or want to change it. If our Privacy Policy needs to be amended, you will always find the most up-to-date information on this page.

Cookies are small pieces of information stored on your computer by your browser. Qub uses cookies to recognize you when you visit again. Cookies allow us to collect information about the use of our services and improve them and adapt them to our visitors' needs. We use the cookies listed below, placed by the corresponding tracking scripts:

• Functional cookies
• Analytics cookies
• Social cookies
• Advertising cookies

We use these cookies to check whether the website is functioning properly. This includes ensuring that pages load correctly and enabling you to add products to your shopping cart and complete orders.

What is collected? No specific data is collected here, and it is cookieless, meaning that we do not collect any data that can be traced back to you. Other tags from tracking scripts are activated, which may collect data if consent has been given.

What is collected? Your email address, first and last name are collected.
What for? After placing an order, you will have the opportunity to review us. We need your email address to send you a review request, and we also collect your name to address this email personally.
Type of personal data? Personal?

Analytics cookies and tracking scripts
With these cookies, we try to gain insight into how we can improve the online store for an ideal user experience.

Google Analytics
What is collected? In Google Analytics, we collect, among other things, your IP address, as well as information about your browser, resolution, and device. We also collect information about the channels through which you reach our website, which page you visit, how long you stay there, and where you may leave the website. IP addresses are anonymized.
What for? We place these cookies to use Google Analytics and ultimately determine how we can better serve you by making adjustments to better meet your needs.
Type of personal data? Pseudonymous

Facebook Pixel
What is collected? Data about website users and the pages they visited. Data is collected about actions taken, such as completing a purchase, requesting a quote, and viewing a product.
What for? This data is used to reach customers again with Facebook advertisements based on the action they have taken.
Type of personal data? Personal

Google Dynamic Remarketing
What is collected? Information about the pages visited and your overall visit to the website.
What for? This data is collected to show you advertisements after your visit that match the pages you visited.
Type of personal data? Personal

Google AdWords User Lists
What is collected? Email addresses of Google users.
What for? This enables us to show you relevant advertisements that match your needs.
Type of personal data? Pseudonymous

Bing Ads
What is collected? Information about the pages visited and your overall visit to the website.
What for? We place these cookies to use data analysis and ultimately determine how we can better serve you by making adjustments to better meet your needs.
Type of personal data? Pseudonymous

Disable and delete cookies?
You can set your browser so that no cookies are placed while shopping at qub.nl. You can also decide for yourself whether you want to disable specific cookies. You can do this by visiting the following webpage: http://www.youronlinechoices.eu
You can delete your cookies through your browser. Below you will find a list of the most commonly used browsers and a link explaining how to delete cookies in each browser:

• Google Chrome
• Mozilla Firefox
• Internet Explorer 7 and 8
• Internet Explorer 9
• Safari
• Opera

More information about cookies from the Consumers' Association: https://www.consumentenbond.nl/internet-privacy/wat-zijn-cookies

Consent to the use of cookies.

We use cookies to ensure that our website functions properly. To obtain your valid consent for the use and storage of cookies in the browser you use to visit our website, and to properly document this, we use a cookie consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: Cookiefirst Cookie Consent page referred to as CookieFirst.

When you visit our website, a connection is established with the CookieFirst server to enable us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that only the cookies for which you have given consent can be activated and this can be properly documented. The processed data is stored until the predetermined retention period expires or you request that the data be deleted. Notwithstanding the above, certain mandatory statutory retention periods may apply.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is an agreement required by data protection law that guarantees that data from our website visitors is processed only according to our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically sends to us. The following data is collected:

• Your consent status or withdrawal of consent
• Your anonymized IP address
• Information about your browser
• Information about your device
• The date and time when you visited our website
• The URL of the webpage where you saved or updated your consent preferences
• The approximate location of the user who saved their consent preferences
• A universally unique identification number (UUID) of the website visitor who clicked on the cookie banner