Standard delivery

These are packages up to 1.5 metres. Our 1-circuit complete sets consist of 1-metre rails with connectors. These packages are therefore no longer than 1 metre and fall under standard delivery.

2-metre long consignment

3- and 4-metre long consignment

As soon as your package is on its way, you will receive a shipping confirmation with Track & Trace. Make sure someone is at home to accept the package; this is particularly important for long consignments.

For larger orders, your order may be shipped in two consignments. Packages may sometimes be delayed. 

Returns

Would you like to return your order or cancel a purchase? Easily register it via our returns portal. There you will find all return terms and instructions.

Returns are approved by us before you receive a return label. This usually happens the same day. If you register a return outside business hours, it may take a little longer.

Cancellation terms

You have 14 days after receipt to cancel your purchase without giving a reason. After notifying us, you must return the product to us within 14 days.

Upon receipt, we will assess the product. If the product is damaged or has been used more than necessary, we may charge for the reduction in value.

Once we have received and inspected the return, we will refund the purchase amount via the same payment method. You will be notified by email.

Received a damaged package?

Was your shipment delivered damaged? Please contact our customer service as soon as possible.

Photos of the damage help us resolve the issue more quickly. If possible, keep the packaging so we can properly assess the situation and investigate it with the carrier.

Warranty & complaints

For information about warranties and reporting complaints, please refer to our warranty & complaints page.