Warranty and Complaints

At Qub, we strive for the highest quality and customer satisfaction. That’s why we offer a comprehensive warranty and are always ready to resolve any issues quickly and effectively. Below you’ll find more information about our warranty terms and how to submit a complaint.

Warranty

Warranty Terms

All Qub track lighting systems come with a 3-year warranty. This ensures that you’re choosing a durable and reliable product.

What does the warranty cover?

Our warranty covers:

• Manufacturing defects.
• Faulty electrical components, such as LED modules and drivers.
• Damage occurring during normal use in accordance with the installation and user manual.
• Damage incurred during transport.

The warranty does not cover the following:

• Normal wear and tear (e.g., coatings or components).
• Damage due to improper use, installation, or maintenance.
• Damage caused by external factors, such as flooding, fire, or lightning strikes.
• Products modified without Qub’s authorization.

How to file a warranty claim?

1. Check the purchase date
Ensure the product is within the warranty period. You can verify this using your purchase receipt or invoice. Your invoice serves as your proof of warranty.

2. Contact our customer service
Send an email to [email protected]. In your email, include the following:

• Your name and contact details.
• The invoice or order number.
• A description of the issue.
• Photos or videos of the defect (if possible).

3. Assessment and solution
Our team will assess your claim and provide an appropriate solution as quickly as possible, such as replacement or refund.

Returns

Want to return something? On our returns portal, you’ll find our return terms and can register your return.

Complaints Procedure

At Qub, we value your satisfaction with our products and services. Do you have a complaint? Follow these steps:

1. Submit your complaint
Send an email to [email protected]. Clearly describe your complaint and, if applicable, include supporting information (and photos).

2. Resolution
We strive to resolve your complaint as quickly as possible.

At Qub, we are always here to ensure you enjoy your track lighting without any worries. Thank you for choosing us!